Privacy Policy

Coastal Sanitation of NC, LLC — Effective date: March 23, 2026

Contact

Address: 560 Hubert Blvd, Hubert, NC
Email: info@coastalsanitationnc.com

What personal information we collect

• Contact information: name, service address, billing address, email, phone number.
• Billing and payment data: invoice history, payment method tokens (we do not store full card numbers).
• Service data: pickup schedules, delivery confirmations, photos submitted for bulk pickup estimates.
• Communications data: SMS opt‑ins/consent records, message history, and support correspondence.
• Technical data: IP address, device and browser information, cookies and similar tracking data.

How we use personal information

• To provide and bill for services (scheduling pickups, delivering bins, invoicing).
• To communicate account notices, invoices, and service alerts.
• To estimate bulk pickup costs using photos you submit.
• To operate and improve our website and portal (analytics, security).
• To comply with legal obligations and prevent fraud.

Who we share personal information with

We share personal information only as necessary with trusted service providers under contract, including payment processors, email/billing platforms, cloud hosting, and telephony/SMS providers (Spectrum Business Voice and RingCentral). We also disclose information when required by law or in connection with a business transfer.

SMS consent

SMS consent is not shared with third parties. We will not sell, transfer, or share your SMS opt‑in consent with third parties or affiliates for marketing purposes.

Data retention and security

• Retention: billing records retained for at least 3 years; photos and temporary logs retained up to 1 year unless required longer.
• Security: administrative access controls, encryption of sensitive fields, secure storage, and staff training.

Your rights and choices

• Access or correct your personal information: email info@coastalsanitationnc.com.
• Opt out of marketing SMS and email at any time; transactional messages required for service may still be sent.

Cookies and tracking

We use cookies for portal functionality, analytics, and security. Manage cookie preferences in your browser.

Children

We do not knowingly collect personal information from children under 13.

Changes

We will post updates to this page and update the effective date. Material changes will be communicated by email when feasible.

Terms and Conditions and Waste Removal Service Agreement

Coastal Sanitation of NC, LLC — Effective date: September 24, 2026

1. Agreement Overview

These Terms and Conditions, together with the Waste Removal Service Agreement below, govern your use of Coastal Sanitation of NC, LLC’s website and the waste removal services we provide. By paying an invoice, setting your bin out for collection, signing up for service, or otherwise using our services, you ("Customer") agree to this Agreement.

2. Waste Removal Service Agreement

By paying the invoice and setting your bin out for collection, you ("Customer") agree to the following terms and conditions ("Agreement") with Coastal Sanitation of NC, LLC ("Coastal").

Trash and Recycling Service: Standard service is $35/month ($105 per quarter). All service options include weekly trash pickup and weekly recycling at no extra charge where recycling is available. In recycling service areas, customers receive two 96-gallon Toter bins: one for trash and one for recycling. Recycling is being phased into additional areas; customers must verify availability for their address.

2.1 Fees & Billing

• Setup Fee: A one-time fee of $30 is required for account activation and bin delivery.
• Billing Cycle: Billing is quarterly; monthly billing is available upon request. Invoices are sent 30 days before the due date.
• Refunds: No refunds will be provided.
• Payment Method: A valid card must be on file when services begin.
• Payment Deadline: If payment is not received by the 1st day of the billing cycle, the card on file will be charged, and service will not commence until the payment is processed.
• Late Fee: A late fee of $15 will be applied if payment is not received 15 days after the due date.
• Missed Pickups: Pickups missed due to late payment will not be refunded.
• Non-Payment: An $80 fee will be added after 30 days of non-payment. At that time, the bin will be repossessed and any outstanding invoices may be sent to a collection agency.
• Bin Replacement: An $80 fee will be added if the Coastal bin is lost or damaged beyond reasonable wear and tear.
• Bin Delivery Payment: Payment for bin deliveries is due by 5 p.m. the day before your bin is scheduled to be delivered.

2.2 Cancellation Policy

• Notice Required: Customers must provide 30 days’ notice before canceling services.
• Cancellation Fee: A fee of $70 applies ($30 for bin cleaning and $40 for bin pickup).
• Additional Cancellations: For accounts with additional bins, an extra $30 cleaning fee will apply per additional bin.
• Bin Handling: Due to insurance restrictions, customers may not pick up or drop off bins at Coastal’s yard.
• Post-Cancellation Requirements: Upon cancellation or termination, all bins must be emptied and set to the curb on the collection day determined by Coastal. Failure to comply, thereby preventing bin retrieval, will incur additional fees for rescheduling and emptying the bin.

2.3 Acceptable Waste & Disposal Guidelines

• Accepted Materials: Household trash is accepted in the trash bin. Approved recyclables are accepted separately where recycling service is available. Customers must confirm recycling availability and accepted materials with Coastal for their address.
• Prohibited Materials: Unacceptable items include, but are not limited to:
  • Hazardous waste (including, but not limited to, oil, gas and/or gas cans, batteries, fluorescent light bulbs)
  • Metal, except materials specifically approved by Coastal for the recycling bin
  • Construction debris
  • Other prohibited items such as furniture, appliances, televisions, and small appliances
• Bin Requirements: Bins must remain closed. Bulk pickup rates will apply for any items placed outside the bin.

2.4 Courtesy Policy

• Household Bags: Up to two household bags placed outside the bin are accepted at no additional cost.
• Restrictions: Extra-large bags are not included.
• Excess Bags: If more than two household bags are set out without prior notice, additional bags will not be collected.

2.5 Bagging Requirement

All trash must be bagged prior to disposal.

2.6 Coastal Representations

Coastal represents and warrants that the waste removal services will be performed in a workmanlike manner and in compliance with all applicable laws, regulations, codes, restrictive covenants, and homeowners’ association requirements. Coastal further warrants that it is adequately insured to cover injuries to its employees as well as any losses or injuries arising from the negligent acts of Coastal, its employees, or subcontractors. Except as expressly provided herein, no other representations or warranties, either express or implied, are made by Coastal.

2.7 Customer Representations

The Customer represents and warrants that they are the legal owner of the property—or have the authority to authorize waste removal services at the service address. The Customer further agrees to be solely responsible for any damages resulting from a breach of the obligations set forth in Section 8.

2.8 Customer Responsibilities & Obligations

• Compliance: The Customer shall advise Coastal of all applicable homeowners’ association requirements that may impact service performance.
• Access: The Customer will grant Coastal, its employees, agents, and subcontractors reasonable access to the service address for the performance of waste removal services.
• Safety: The service address must be kept free of hazards or obstacles that may endanger Coastal personnel.
• Area Clearance: The Customer shall ensure that pets, guests, invitees, family members, and agents remain clear of the area where waste removal services are performed.
• Bin Placement: For Standard and One-way Service, bins must be placed at the curb by 10 p.m. the night before scheduled pickup. Full Service customers may leave bins in their usual accessible spot beside the home for Coastal to bring to the curb and return after collection.

3. Messaging, Communications, and SMS Terms

We communicate with customers by email, phone, and SMS for account management, billing, and service notifications. The SMS Terms & Conditions are incorporated by reference and available on our website.

4. Privacy and Data

Our Privacy Policy explains what personal information we collect, how we use it, and who we share it with. Visit our Privacy Policy for full details. Contact us at info@coastalsanitationnc.com for privacy requests.

5. Liability and Limitation

To the fullest extent permitted by law, Coastal Sanitation of NC, LLC’s liability for any claim arising out of or relating to this Agreement or the services provided shall be limited to direct damages not to exceed the total fees paid by the Customer to Coastal in the 12 months preceding the claim. Coastal shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

6. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Coastal and its officers, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to the Customer’s breach of this Agreement, misuse of services, or violation of applicable laws or third‑party rights.

7. Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.

8. Termination

Coastal may suspend or terminate service for nonpayment, material breach of these terms, unsafe conditions, or other reasons permitted by law. Outstanding balances remain due upon termination. Customers may cancel service with at least 30 days’ written notice via email to info@coastalsanitationnc.com.

9. Miscellaneous

• Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement: This Agreement, together with any referenced policies (Privacy Policy, SMS Terms & Conditions), constitutes the entire agreement between the parties regarding the subject matter herein.
• Amendments: Coastal may update these Terms and the Service Agreement from time to time. Material changes will be posted on this page with an updated effective date and, where feasible, notified to customers by email.

10. Acknowledgment

By paying the invoice and setting your bin out for collection, you acknowledge that you have read, understood, and agree to the terms set forth in this Waste Removal Service Agreement and these Terms and Conditions.

SMS Terms & Conditions

Coastal Sanitation of NC, LLC — Effective date: March 23, 2026

Agreement

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Coastal Sanitation of NC, LLC.

Types of messages

You may receive messages including, but not limited to:

• Service alerts and pickup reminders
• Billing reminders and invoice notifications
• Account notifications and service updates
• Promotional offers and company announcements (if you opt in to marketing)
• Customer support messages and responses to inquiries

Message frequency

Messaging frequency may vary depending on your account activity and service needs.

Rates and opt out

• Message and data rates may apply.
• To opt out at any time, text STOP to any message.
• For assistance, text HELP or visit https://coastalsanitationnc.com/.

No sharing of SMS consent

SMS consent is not shared with third parties. We will not sell, transfer, or share your SMS opt‑in consent with third parties or affiliates for marketing purposes.

Privacy and Terms

Visit our Privacy Policy for details on how we handle personal information. See our Terms and Conditions for general service terms.